New case

Missing items, or need for repair must be reported to the electronic help desk here. Please report only one type of problem in a case. You must choose the category of your concerns, and describe clearly and briefly what the case is about. You will get a receipt from the system. You may track your reporting on website using the link provided in the automatic reply from the system.

The help desk is monitored by the inspectors during office hours (Monday to Thursday from 8 a.m. to 3.30 p.m., Friday from 8 a.m. to 3 p.m.).

The office is closed on official Danish holidays: Easter (Thursday - Monday), Common Prayer Day (Friday), Ascension Day (Thursday), Pentecost (Saturday - Monday), International Workers' Day (1 May), Constitution Day (5 June), Christmas (23 - 26 December), and New Year (31 December - 1 January).

For emergencies such as flooding, power failure in the entire building etc. outside office hours please contact the emergency number of your residence.

Locked out and lost key
If you lock yourself out or lose your key outside office hours and wish to call the locksmith to let you in, please remember that the locksmith will charge you approximately DKK 1500 to open your room. The locksmith can't issue new keys / key tags. Please refer to the emergency information on this website.


CBS Academic Housing

Porcelænshaven 18B
DK-2000 Frederiksberg
Tel: (+45) 3815 3815